Who are we?
We are an American company based in Wyoming, run by American management.
Will my ThermoDetect Pro™ be delivered despite COVID-19?
Yes, despite the current situation, we continue our deliveries throughout the US.
Who do you ship with?
All ThermoDetect Pro™ orders are shipped via the United States Postal Service (USPS).
Will my order be tracked?
Yes. Once your package leaves our California based warehouse facility, you will be notified by email with a unique USPS tracking number.
Shipping times & Deliveries:
Current shipping times can be seen on the checkout page.
Where does my order come from?
Your order will ship from our California warehouse facility. In the event that our California warehouse stock is depleted, your order will still ship from California, after a delay of a few days while we restock.
Can I cancel my order?
Yes. Once an order is shipped, you can return it to us for a refund after it has been delivered. We can’t cancel and refund you prior to receiving the product back as the product is valuable.
I received part of my order, where is the rest?
If your order contains multiple items, they may be shipped as separate packages. If your order is shipped in multiple boxes, you will be issued multiple tracking numbers.
Can I have an invoice or a quote?
Yes, please send us an email at firstname.lastname@example.org
What payment methods do you accept?
We accept Credit Card payments primarily. For orders of over $4,000 we can accept wire transfers. Please email us for more information.
For postpay government orders, please see our Government page.
Note: We use industry-standard SSL encryption and are PCI-compliant, ensuring all payments are 100% secure, whether processed by Stripe or Authorize.net.
Returns & Refunds:
Please see our Refund Policy. Returns are accepted but you will be asked to return the item.